Refund Policy

Refunds are approved when an item arrives damaged, the wrong item was delivered, the item is missing from the shipment, or the product has a verified manufacturing defect.

If a refund request is approved, the refund will be processed back to the original payment method used during checkout.

Refunds are not issued for change-of-mind purchases after an order has shipped, incorrect size selection by the customer, minor color variation caused by screen display differences, or normal handmade variation in artisanal textiles.

Custom, personalized, altered, discounted, or final-sale products are not eligible for refund unless they arrive damaged or incorrect.

Customers must contact Avesth within 48 hours of delivery to report a refund issue. Clear photos of the product, packaging, and shipping label may be required before a refund is approved.

Requests submitted after the reporting window may be declined if the issue cannot be verified.

Once approved, refunds are usually submitted within 5 to 10 business days. The final posting time depends on the customer’s bank, card provider, or payment service.

Original shipping charges, customs duties, taxes, and payment processing fees may be non-refundable unless the error was caused by Avesth.